Shipping policy

Avaia Studio: Shipping Policy

All orders are shipped from Australia via Australia Post.
Below you’ll find everything you need to know about processing times, delivery speeds, and what to expect once your piece is on its way.

Processing Times

Each Avaia piece is handcrafted to order.

Please allow 3–7 business days for your print to be designed, foiled, and carefully packaged before dispatch.

During peak periods (Mother’s Day, Christmas, and high-volume seasons), processing times may be slightly longer. If delays occur, I will always aim to keep you informed.

I do not operate on weekends or public holidays.

Shipping Within Australia

All domestic orders are sent via Australia Post and include tracking.

Standard Shipping

  • Estimated delivery: 7–10 business days

  • Tracking included

  • Timeframes vary by state and rural/remote locations

Express Shipping

  • Estimated delivery: 1–3 business days

  • Tracking included

  • Fastest available option (not guaranteed by Australia Post)

Delivery estimates are provided by Australia Post and may vary depending on location and seasonal demand.

International Shipping

International delivery times vary depending on destination and customs processing.

Tracking is included where available. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the recipient.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 24 hours for tracking updates to appear in the Australia Post system.

Delivery Delays

Once your order has been dispatched, delivery timeframes are outside of my control.

Delays may occur due to:

  • Public holidays

  • Weather events

  • High-volume seasons

  • Staffing shortages

  • Regional or remote routing

While postal delays are not eligible for refunds, I am always happy to assist where possible.

Lost or Missing Parcels

If your parcel appears delayed or has not moved for an extended period:

  1. Check your tracking link

  2. Contact Australia Post directly for the fastest update

  3. Notify me so I can assist where possible

If Australia Post confirms your parcel is officially lost, I will arrange a replacement.

Damaged Items

If your order arrives damaged, please contact me within 48 hours of delivery.

Include clear photos of:

  • The damaged item

  • The packaging

  • The mailer or shipping box

If confirmed, a replacement will be arranged at no additional cost.

Incorrect or Incomplete Addresses

Please carefully check your shipping details before placing your order.

If an incorrect address is provided and the parcel is:

  • Returned to me: I can reship it, however additional shipping costs will apply.

  • Delivered to the wrong address: Australia Post may be unable to retrieve it, and I am unable to offer a replacement free of charge.

My Commitment

Every Avaia order is packed with care to ensure it arrives safely and beautifully.

If you have any questions or concerns about your delivery, please reach out — I am always happy to help.

📧 avaia_studio@outlook.com
🕒 Response time: 24–48 hours